---

Help

Payment and Receipt

Payment

Is my payment secure?

mediQ uses secure third-party payment gateways to process your payment. We do not retain your credit card information during or after the transaction.

If you save your credit card information, the information will be encrypted and securely stored through a third-party gateway and submitted directly to your bank for authorisation.

Was this information helpful?

Yes

Other related FAQs

What payment methods can I use on mediQ?

Online payment

VISA
MASTER Card
American Express
UnionPay
Apple Pay (iOS phones only)
Google Pay (Android phone only)

Offline payment

If you use offline payment methods when ordering online, please select "Other" in the payment method. After placing your order, you can choose:

Bank Transfer (HSBC: 741-159396-838)
PayMe
FPS (FPS ID: 3577632)
WeChat Pay

Customers generally need to complete payment within 4 days after placing an order. Overdue orders will be cancelled. Product promotions and limited-time offers may have additional designated payment times.

Was this information helpful?

Yes (1)

Why did my payment fail?

If you're experiencing issues when making your payment, please try the following:

Double-check that you've entered your payment details (card number, expiry date, CVV code, etc.) correctly.
Check if your card is authorised for online purchases. Please reach out to your bank directly for more information on this.
Try using a different browser to make your mediQ booking.
Try using another card or choose a different payment method.

If you are still unable to complete your purchase, please contact with online Customer Service for further assistance and we'll do our best to help you resolve the issue.

Was this information helpful?

Yes

First Time Booking