Online payment

• VISA
• MASTER Card
• American Express
• UnionPay
• Apple Pay (iOS phones only)
• Google Pay (Android phone only)

Offline payment

If you use offline payment methods when ordering online, please select "Other" in the payment method. After placing your order, you can choose:

• Bank Transfer (HSBC: 741-159396-838)
• PayMe
• FPS (FPS ID: 3577632)
• WeChat Pay

Customers generally need to complete payment within 4 days after placing an order. Overdue orders will be cancelled. Product promotions and limited-time offers may have additional designated payment times.

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mediQ uses secure third-party payment gateways to process your payment. We do not retain your credit card information during or after the transaction.

If you save your credit card information, the information will be encrypted and securely stored through a third-party gateway and submitted directly to your bank for authorisation.

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You can sign up for free with your email address or phone number or log in with your Facebook or Google account.

To sign up with your email

1. Select "Sign up" on the home page
2. Enter your email address and create a password, then select "Sign up"
3. Open your email inbox to activate your account
4. Log in to mediQ to start your shopping

To sign up with your phone number

1. Select "Sign up" on the home page
2. Enter your phone number to get a verification code
3. Enter the code
4. Enter your email address and create a password, then select "Sign up"
5. Open your email inbox to activate your account
6. Log in to mediQ to start your shopping

To sign up with Facebook or Google

1. Select "Sign up" on the home page
2. Choose a platform and log in to your chosen account

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1. Login: Please login/register your mediQ account.
2. Product Search: Easily find products by entering keywords or exploring the category menu. For personalised recommendations or purchase-related questions, please check out our Quick Start Guide or contact Chat and Buy Specialists.
3. Add to Cart: After selecting the option for the desired product, add the product to the cart.
4. Use Coupon and Promo Code: On the shopping cart page, you can apply coupon and promo code to check out (Please read the relevant promotional offer terms carefully, including refund details and complete the service within the specified date).
5. Fill in the Information: Select your preferred location and time, optional items and additional items^. Fill in the information of the orderer and the person undergoing the health service.
6. Payment: We support various online payment methods: VISA, MasterCard, American Express, UnionPay, Apple Pay, and Google Pay. If you use offline payment^: bank transfer, PayMe, FPS, or WeChat payment, please select "Other" in the payment method.

^The service provider will confirm the appointment after payment and submission of all selected items.

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