Mobile Medical +
Careers
Customer Service, Senior Officer
Qualifications
Proven track record in providing excellent customer services, balancing customer needs, and protecting the company's goals/priorities. Strong sense of responsibility and high integrity - hold yourself to a high standard and be a role model for the other team members. Proven track record as both a team player and an individual contributor - mature, independent, and able to work under pressure.
Role Summary
Our customer service team is the bridge between our customers and the organisation - to our customers, you are the first point of contact and a trusted advisor; at mediQ, you are the champion for our customers' needs!
About the Role
You will work in a fast-paced organisation that promotes cross-functional collaboration to support our customers and be a trusted advisor.
Job Responsibilities
Customers Services
- Handle and resolve customer queries through digital channels (live chat, email, and WhatsApp) in a timely, efficient & professional manner.
- Liaise and collaborate with other related business units to resolve customer queries.
- Provide cross-department assistance and support as necessary.
- Provide daily support to the supervisor and participate in ad hoc projects.
- Gatekeeping and Quality Control.
- Support the Team as a first point of contact. Taking immediate actions towards escalated cases such as complaints or special requests from team members or vendors
- Perform first-level investigations to identify the root cause and case owners, propose solutions for case resolution, and provide constructive advice for continuous improvement
- Provide training to newly onboarded staff to meet the team’s internal standards
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Location
Kwun Tong, Hong Kong
Department
Customer Service
Employment Type
Full Time
Minimum Experience
Junior Level
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